RESEARCH PROCEDURE

From the day of delivery of the order the customer has 14 days to request the return, whatever the motivation.

Before sending the goods back, the Customer must request authorization in the appropriate section of the Request of Reso website.

The product must be returned exactly in the same condition as it was received:not worn, not washed, not modified in any way and equipped with all its tags and accessories.

It is not possible to make in store a garment purchased on www.freekyshop.com.

You can request size and/or color change but you cannot request replacement with different items from those purchased.If the product is available for change, a drop-down menu will appear from which you can select the desired item.

Each purchased item is complete with a special security seal.Once the seal is removed, the head is no longer considered suitable for the return:they will accept only heads with the seal still intact.

MODE OF RESEARCH

1 - Return for refund

If the purchased product does not meet the customer, the customer may request the return for refund.You will need to enter the return request through the appropriate section within 14 days of receiving the same.

2 - Return for change

You can request the return for change only of size and/or color.You cannot request a replacement with different products.You will need to enter the return request through the appropriate section within 14 days of receiving the same.If the exchange order required does not meet the expectations, the customer may exercise the right of withdrawal at their own expense.

MODE OF MARKET REESTITATION

For all orders Italy, although the pre-printed return documents are not provided, free return is available.

Once you complete your return request via your customer account, you will receive an email containing the shipping label.It is necessary to print and deliver it to the courier at the time of withdrawal.

For all intra-EU and Extra-EU orders the goods can be returned to the end customer by choosing the preferred courier and shipping mode.The customer must return the goods within 14 days of the date on which he requested the Authorization to the Reso.In case of returns from Extra-EU territories, any duties and charges relating to the customs clearance procedure will be deducted from the total amount of the refund.

The customer must return the goods within 14 days of the date on which he requested the Authorization to the Reso.

PROCEDURE AND TIMES

Once the goods are returned to the warehouse, the conditions will be checked and then, within about 30 days, the refund will be processed.The goods that will be made under conditions not suitable for return will not be refunded.The refund will be automatically issued on the credit card or bank details used to make the purchase.It will be sent confirmation by e-mail to the address indicated in the ordering phase.

PRODUCT

If the product received is to present a defect, you will have to enter the return request through the "Request of Reso" section and choose as a causal Difettoso Product.

The customer must return the goods within 14 days of the date on which he made the return request.Once the goods are returned to the warehouse the conditions will be checked and then, within about 30 days, the refund will be processed.

The goods that will be made under conditions not suitable for return will not be refunded.The refund will be automatically issued on the credit card or bank details used to make the purchase.It will be sent confirmation by e-mail to the address indicated in the ordering phase.