Shipping

SHIPPING COSTS AND RETURNS IN ITALY

GLS is the courier predominantly used for shipments within Italy and its islands. However, other couriers such as SDA, INpost, or Posteitaliane may be used in municipalities and for postal codes not served by GLS.

Below is a brief summary of costs and shipping times valid for mainland Italy and its islands.

ITALY STANDARD 2-3 DAYS - Italy and islands

  • FREE for orders over €99.00 (mainland Italy) | orders over €199.00 (islands)
  • Orders below €99.00: shipping cost €4.90 (mainland Italy) | €5.90 (islands)

ITALY EXPRESS 24h - (by 11:00 am) - mainland Italy only

  • FREE for orders over €199.00
  • Shipping cost €6.90 for orders below €199.00

FREE RETURNS WITHIN 14 DAYS

Within 14 days from the delivery date of your order, you can request a free return to the nearest pick-up point.

If you prefer home pick-up, you can opt for RETURN WITH PICK-UP for only €4.90.

Returning the product is fast and easy.

  1. Request the return from the order summary in your account, indicating your preferred day. We will send you the pre-filled label to print and attach to the package.
  2. Specify the date you prefer for pick-up.
  3. Wait for the pre-filled label to be sent.
  4. Print the label and deliver it along with the package to the INPost pick-up point (delivery point) indicated in the email.
  5. If you have chosen RETURN WITH PICK-UP, wait for the courier directly at your home (service fee €4.90).

*Prepare the return carefully following the instructions and avoiding damage to the package or product packaging.

RETURN REQUESTED BEYOND 14 DAYS FROM DELIVERY BUT WITHIN 30 DAYS FROM PURCHASE

Customers can request a return up to 30 days from purchase. The return must be authorized. Shipping for the return in this case is at the customer's expense. Contact us for all necessary assistance.

SHIPPING COSTS AND RETURNS ABROAD

For shipments abroad, we primarily use UPS courier for reliability and adherence to delivery times. However, for some destinations, other couriers such as DHL, BRT, CRONO are available. Different couriers will be available depending on the country and city of destination. Customers can select the preferred service at their discretion.

Below is a summary of costs:

  1. UPS SAVER | DELIVERY IN 2-3 DAYS - Free for orders over €199.00 | €8.90 for orders below €199.00
  2. DHL EXPRESS | DELIVERY IN 2-3 DAYS - Free for orders over €199.00 | €12.90 for orders below €199.00
  3. BRT | DELIVERY IN 3-5 DAYS - Free for orders over €199.00 | €7.90 for orders below €199.00

RETURN WITHIN 14 DAYS

Within 14 days from the delivery date of your order, you can request a free return to the nearest pick-up point.

If you prefer home pick-up, you can opt for RETURN WITH PICK-UP for only €13.90.

Returning the product is fast and easy.

  1. Request the return from the order summary in your account, indicating your preferred day. We will send you the pre-filled label to print and attach to the package.
  2. Specify the date you prefer for pick-up.
  3. Wait for the pre-filled label to be sent.
  4. Print the label and deliver it along with the package to the INPost pick-up point (delivery point) indicated in the email.
  5. If you have chosen RETURN WITH PICK-UP, wait for the courier directly at your home (service fee €4.90).

RETURN REQUESTED BEYOND 14 DAYS FROM DELIVERY BUT WITHIN 30 DAYS FROM PURCHASE

Customers can request a return up to 30 days from purchase. The return must be authorized. Shipping for the return in this case is at the customer's expense. Contact us for all necessary assistance.

CONSEDER MODE

Freekyshop allows you to choose the preferred delivery mode:

  1. home delivery
  2. pick-up at one of the Access Point used for shipping
  3. retreat in shop, at one of the physical stores

GLS

The GLS courier that provides a single form of delivery of 2-3 working days in Italy and 3-5 working days in Europe.

Orders placed in office hours (from Monday to Friday, from 8:00 to 13:00) will be taken on the same day and the delivery follows the timing of the nation and the type of shipment of reference.Deliveries are not made on Saturday, Sunday and holidays, so they are performed on the next first working day.

UPS

The UPS carrier is used for European and Extra-European shipments.

The delivery times of the UPS courier range from 2 to 5 working days based on the country of residence.

UPS ACCES POINT

The UPS Access Point locations are UPS affiliated stores that offer the possibility to deliver or withdraw packages at the moment and at the place where it is most convenient to the final customer.Thanks to commercial exercises such as newsstands, grocery stores or supply stations, customers can benefit from extended opening hours, greater convenience for withdrawal and competitive prices.To view all UPS Access Point locations and its opening days and times, simply click on www.ups.com/dropoff.

DHL

The DHL courier is used for European and Extra-European shipments.

The delivery times of the DHL courier vary from 2 to 5 working days according to the country of residence.

BRT (BARTOLINI)

The BRT courier is used for European and Extra-European shipments.

The delivery times of the DHL courier vary from 2 to 5 working days according to the country of residence.

RETITUTION

Freekyshop offers the possibility to collect free of charge items ordered at one of our Stores:

  1. Artètika - C.so V. Emanuele 177 - 83100 - Avellino (AV)
  2. Footmania - C.so Europe 125 - 83100 - Avellino (AV)

For the withdrawal it is necessary to carry with it:

  1. a valid identity document;
  2. a copy of the order confirmation email with the withdrawal code.

If you cannot withdraw the package personally, the delegate will have to present:

  1. a copy of your valid identity document;
  2. a valid identity document of the delegate;
  3. a copy of the order confirmation email;
  4. a signed proxy letter (download a copy).

You will have 10 working days to withdraw your order.If you do not withdraw it, Freekyshop will make the return and you will be refunded the whole sum.

EXPENDITURE

Shipping time is 2-5 working days for UPS Standard and UPS Standard Access Point, 2-3 working days for UPS Express Saver and UPS Express Saver Access Point.Except for Russia and the United Kingdom:5-10 working days, regardless of the method chosen.

In Italy GLS provides a single formula of 2-3 working days.

The shipment is free beyond a certain expense threshold, which varies according to the country of destination.You can find details on the homepage.

If the country of shipment is different from Italy, the customer may be subject to import duties, payable once the goods has reached the specified destination.Policies vary considerably from country to country:it is therefore advisable to contact the local customs office to obtain more information.

GRAN BRETAGNA TASSE IMPORTATION (BREXIT)

If your destination country is Britain, the online price does not include import taxes, the final price you see at checkout corresponds to the price you pay net of any customs duties, it is therefore advisable to contact the local customs office to obtain more information.

DATA OF THE ORDER AND DATA OF SHARE

The date of the order refers to the time when the order was made and confirmed on the site.Otherwise, the shipping date is relative to the time when the goods go out of the warehouse and is taken in delivery by the courier.

DESTINATIONS NOT COVERED BY FORWARDING SERVICES

Freekyshop sends to all countries of the European Community except for the following territories:

  1. Canary Islands (ES)
  2. Gibraltar (ES)
  3. Ceuta (ES)
  4. Melilla (ES)
  5. Andorra (ES)
  6. Azores Islands (PT)
  7. Madeira (PT)
  8. Overseas departments (FR)
  9. Channel Islands (UK)
  10. Campione/Lago Di Lugano (IT)
  11. Livigno (IT)
  12. Åland Islands (FI)

DELIVERY TO ALTERNATIVE ADDRESS

Freekyshop can also deliver to an alternative address (e.g. the workplace) or to all UPS Access Point reported on the map.

Freekyshop does not deliver to a postal address or post offices enabled at the Fermoposta service, for security reasons.

VERIFICATION THE STATE OF A SHARE

As soon as the order is shipped from our warehouse, a confirmation email is sent to the customer with all the details of the shipment.

CONSEGAN PROBLEMS

The courier will do everything possible to deliver the parcel to the address indicated.All delivery details will be available on their website.

If it is not possible to deliver the shipment, the courier will leave a coupon called InfoNotice in the customer's mailbox or near the intercom, in which the courier will be notified and provided the telephone number to be contacted to coordinate the delivery.

In addition, an SMS will be sent to the mobile number indicated during the purchase, with which the customer will be informed about when the courier has passed and on which number to call to agree to the return.The number indicated will be used only for delivery purposes and will not be used for commercial purposes.

If delivery attempts fail, the goods will enter the stock and the customer will be contacted by our Customer Service to provide the necessary information to the release of the deposit.In case of non-response within three days of the receipt, the goods will return to the warehouses and the amount of the goods purchased will be credited.

ADVISORY OF THE COURISES

As a rule the courier does not make preventive calls and does not manage requests of delivery in particular times.For this reason it is advisable to be available and follow the updates on the shipment through the tracking code provided by the selected carrier.